Cancellation \ No- shows\ Tardy policy
24-hour Cancellation policy
Your appointments are very important to us. We hold your appointments for private lessons just for you so we ask that if you must cancel or reschedule any appointment; please provide us with 24-hour notice.
Thus, we will be able to adjust our trainer’s schedules accordingly and we may be able to accommodate clients on our waiting list.
Our time is valuable and so is yours.
We do understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
This way, our students will generally be allowed a 15-minute grace period.
Last minute cancellations or being late more than 15 minutes gives us a right to charge you a FULL SERVICE.
Please call us if you even think you might be late; we would rather know as early as possible so we can do our best to fit you and the rest of the appointments into our day.
We very much appreciate your business and compliance with our policies.
Muay Thai Academy MTA